Case Studies

Case Studies (Home)

EchoAccess (Home)
Sharp Focus (Home)

Akron General Medical Center
(Sharp Focus)
How your Contact Center can Intentionally Support your Strategic Plan.

BJC HealthCare
(Sharp Focus)
BJC HealthCare's Sharp Focus call center a vital tool.

Emory Healthcare
(Sharp Focus)
Sharp Focus may be the only resource to document website ROI.

Georgetown University Hospital
(Sharp Focus)
Sharp Focus referral center helps outlying physicians refer critically ill patients after-hours.

SSM Health Care
(Sharp Focus)
Sip Coffee while in Your Slippers: How to Succeed with Agents at Home.

University of California, San Diego Medical Center Physician Referral Service
(EchoAccess)
Seven Secrets to Faster Call Processing and Improved Reporting with EchoAccess.

University of Mississippi
(EchoAccess)
Leverage EchoAccess to Improve Access to Your Organization! (pdf)

University of Pennsylvania Health System (UPHS)
(Sharp Focus)
How to Use Sharp Focus® to Assure and Monitor Access to your Health System.

Virtua Health
(Sharp Focus)
Virtua Health applies Sharp Focus for the Net.

7/16/08: HealthLine Systems’ 2008 national Client Recognition Award recognizes University of Mississippi Health Care with honorable mention

7/15/08: HealthLine Systems’ 2008 national Client Recognition Award honors BJC HealthCare Call Center

6/20/08: CredentialsOnLine™ : CVO Making the Mark. CredentialsOnLine is fully certified by NCQA for 10 out of 10 verification services

Credentialing Webinars

12/03/08: Independent Practitioner Credentialing