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Strategic Partners - Cleveland Clinic

Provide proven triage protocols from world-renowned clinicians

Clinical guideline protocols from Cleveland Clinic are used and endorsed by leading health care organizations nationwide.

Cleveland Clinic Official Website

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Cleveland Clinic Guideline Protocols

Cleveland Clinic clinical guideline protocols

• Symptom-based clinical triage
• After-hours triage
• Demand management triage

Clinical Guideline Protocols from Cleveland Clinic are used and endorsed by leading health care organizations nationwide. Since 1991, Cleveland Clinic’s Nurse On Call has grown to provide coverage for over 300 Cleveland Clinic physicians representing 15 Family Health Centers, managing nearly 300,000 clinical calls annually. Over 40% of Nurse on Call RNs currently hold specialty certification. Nurse On Call is the recipient of the prestigious Corrine Hofstetter Ambulatory Nursing Unit Excellence Award.

Here are comments from participating physicians:

"Nurse On Call is tremendous. It enhances the quality of life (and sleep!) of all of our doctors (and spouses). The quality of advice is excellent and I’ve found that I couldn’t have done better myself. It is an excellent recruiting tool as it shows that doctors "can have a life." It allows physicians to get better rested and perform more efficiently and effectively in the office. It enhances my productivity and unequivocally has my support. Thanks!"

"In my opinion, Nurse On Call is one of the best investments Cleveland Clinic has ever made." To request more information about how Cleveland Clinic Guideline Protocols can benefit your organization, click here to request more information about Cleveland Clinic Guideline Protocols

"I am pleased to provide medical direction with a practicing physician’s perspective for Cleveland Clinic’s evidence-based guideline protocols. Rather than mechanically following a decision tree to recommend care, our protocols enable patients to benefit from the knowledge and expertise of an experienced professional nurse who reviews and recommends a plan of care thoughtfully tailored for them. That is the Cleveland Clinic standard. It is a pleasure to bring that standard to HealthLine Systems’ clients."

Dr. Donald Ford, MD, FAAFP
Medical Director Nurse On Call, Cleveland Clinic

Triage with confidence

• More than 190 adult and pediatric protocols developed in collaboration with Cleveland Clinic physicians and nurses
• Annual evidence-based updates from over 200 Cleveland Clinic medical experts including pediatric, family practice and internal medicine physicians
• Clinical guideline protocols are structured, text-based, founded on the principles of emergency medicine allowing RNs to screen symptoms using clinical judgment
• Integrated nurse reminder system prompts the nurse to call and check on a patient’s status, follow-up on a physician page, call the patient back, or assist with a prescription refill
• Documentation is automatically saved and recorded including symptom descriptions, related complaints, patient status, allergies, medications, instructions, cautions, disposition of care and patient-reported action they would have otherwise taken
• User-friendly guidelines promote knowledge-based decisions and accelerate nurse fluency
• Assure your organization the expertise of globally respected Cleveland Clinic physicians -- available exclusively from HealthLine Systems™

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