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Client Advisory Panel

Contact Center Client Advisory Panel

Experienced national leaders help other clients get the most out of Sharp Focus® and EchoAccess.

At HealthLine Systems, Inc., we’re proud of the experience and proven results our Client Advisory Panel leaders bring to Sharp Focus® and EchoAccess™ clients. They are hand selected industry leaders with a proven record of success in healthcare contact centers. They represent the voice of the customer and have provided important leadership including:

• "Ask the Experts" coaching webinars
• Case studies showcasing their organizations’ contact center experiences and outcomes
• National mentor networking program to share best practices
• Voice-of-the-client feedback to strengthen new solutions, including EchoAccess
• Established and administers annual national Client Recognition Award
• New web-based contact center certification/accreditation client resource

Meet the 2008 Client Advisory Panel!

The HealthLine Systems' contact center Client Advisory Panel is a select group of 7-10 client leaders chosen from over 400 HealthLine Systems client sites across North America. Members are proven performers; recognized thought leaders who represent the voice of the customer.

The purpose of the contact center Client Advisory Panel is to provide insight on market trends, migrating client needs, emerging contact center opportunities, and examples of documented results to raise the standard of practice for the healthcare industry.

To download the Client Advisory Charter and Client Advisory Members pdf documents, click "Product Resources" link in the sidebar or in the Training/Support navigation menu.

Panel Members:

Elizabeth Beasley
Assistant Director
Access Center University of Mississippi Medical Center, Jackson

Julie Bruns
Director
Call Center and Market Research
BJC HealthCare, Saint Louis

Brian Monter
Administrator
Nursing Operations
Cleveland Clinic, Cleveland

Robin Kruger
Manager
Nurse On Call
Cleveland Clinic, Cleveland

Rene’ Bunting
Vice President
Marketing
AtlantiCare, Atlantic City

Kelly Faley
Director Marketing Technology
Sharp HealthCare, San Diego

Lori McLelland
Executive Director of Marketing
Emory Healthcare, Atlanta

Dorothy Rubio
Executive Director
Tenet Call Center
Tenet Health System, St. Petersburg

Viki Smith
Operations Manager
Tenet Call Center
Tenet Health System, St. Petersburg

Vivian Winter
Director
Health Care Referral
Georgetown University Hospital, Washington, D.C.

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