HealthLineSystems' Consulting Group helps clients maximize the financial return and organizational benefit from their contact center investment with detailed, insightful and proven solutions. Solutions include developing an executive vision and strategic goals, defining measurable outcomes, evaluating operations, addressing technical integration, integrating with the web, tailoring client-specific implementation, and measuring outcomes. The Consulting Group'sRapidROITM, RapidResultsTM and StrategicAdvantageTM solutions have been validated over many years with clients across the country to uncover latent opportunities, generate additional revenue, improve effectiveness, and document return on investment.
A one-hour initial conference call is complimentary. Services are guaranteed.
The Consulting Group
guarantees that if your contact center
consulting project does not identify how to
generate or save more than the cost of the
engagement; then the fee for the engagement is
expenses only. Read what clients are saying about the Consulting Group's solutions in
client testimonials.
Contact Center Consulting:
RapidROI,
RapidResults and StrategicAdvantage
The Contact
Center Consulting Group'sRapidROI, RapidResults and StrategicAdvantage
help clients improve return on investments in their call center, uncover
hidden opportunities, generate more revenue and improve outcomes.
Rapid
ROI HealthLineSystems’ RapidROI is a package of training and consulting services to help you prepare your first contact center results report. It includes Sharp Focus® or EchoAccess™ revenue reconciliation training, the development of a Leadership Summary Report with metrics and format tailored for your organization, a Documented Gross Revenue Report, and a Net Contribution Statement. RapidROI strengthens your credibility with finance and coaches you throughout the process to achieve your organization’s tailored, trustworthy contact center results report. Investment: $8k plus expenses View Plan data
sheet
Rapid
Results HealthLine
Systems’ RapidResults plan is a proven solution to quickly refocus contact center actions to infuse revenue and/or reduce cost. RapidResults includes an on-site visit with partnered dialogue followed by a written plan detailing actions to realign priorities including result report metrics, an implementation sequence, and a ‘stop-doing’ list. Investment: $10k plus expenses. View a snapshot
example plan View Plan data
sheet
StrategicAdvantage
Our most comprehensive plan will provide you with a tailored solution for serious results. It will align your call center with the driving priorities of senior leadership and will craft the most powerful actions for intentional execution and documented results. StrategicAdvantage enables clients to deliver improved performance such as earning greater return on investment, avoiding call center pitfalls, increasing volume for profitable services, managing increasing volume without necessarily adding staff, and/or showcasing an extreme service experience. The StrategicAdvantage plan is a detailed, written plan that includes an on-site visit, critical success factors, opportunities to improve outcomes, result metrics to measure performance on organization-specific outcome indicators, and a detailed implementation sequence to move the plan into action.
Investment: Based on scope of project with time and materials tailored by individual client requirements. Typically between $15k and $30k plus expenses. View a
snapshot example plan View data
sheet
Credentialing
Consulting:
The
Credentialing Consulting Group helps clients
improve the processes, streamline tasks, enhance the
quality of their services and assist with regulatory
requirements.
Centralized Credentialing /
Multi-Entity Integration
The Centralized Credentialing plan is a solution to
assist organizations that wish to implement
centralized medical staff services across the
enterprise. It include an on-site visit that assesses
JCAHO/NCQA compliance, evaluates operations and
creates a project plan to support centralized
activities. The outcomes include developing a system
to reduce direct and indirect credentialing costs,
improve the credentialing process and assist in
organizational patient safety and quality initiatives,
as well as enhance practitioner satisfaction with the
credentialing process.
Credentialing Process Audit &
Evaluation
The credentialing process audit and evaluation
identifies methods to decrease credentialing and
re-credentialing processing time, increase efficiency in
the MSO to reduce direct and indirect costs and maximize
the return-on-investment of Echo/MedicalStaffLine and
other technologies. Procedures are established to
maximize technology to support credentialing activitiese
including the Internet, email and facsimile. An audit
methodology is created to ensure data quality and
accuracy
HealthLine
Systems' Consulting Group helps clients maximize the financial return and organizational benefit from their contact center investment with detailed, insightful and proven solutions. Solutions include developing an executive vision and strategic goals, defining measurable outcomes, evaluating operations, addressing technical integration, integrating with the web, tailoring client-specific implementation, and measuring outcomes. The Consulting Group's RapidROITM, RapidResultsTM and StrategicAdvantageTM solutions have been validated over many years with clients across the country to uncover latent opportunities, generate additional revenue, improve effectiveness, and document return on investment.