Contact centers provide both web-based
and telephone connection to healthcare resources tailored to address the
specific needs of each individual. Contact centers are now viewed as
revenue-generating profit centers, central communication hubs which connect
physicians, patients, and consumers to appropriate healthcare services.
Healthcare contact centers facilitate incremental revenue with documented
return on investment (ROI). Learn More...
Physician and service referral
Events, screenings, classes information &
registration
Membership management and affinity programs
Outbound contact scripting
Symptom-based clinical triage
After-hours triage for physicians' offices
Physician-to-physician referral
Disease demand management
Revenue reconciliation for ROI documentation
Sharp Focus
Contact Center Software Solutions:
Sharp Focus healthcare
contact center software brings clients a proven history of ROI since 1985. Sharp
Focus has demonstrated proven client results with the most prestigious
healthcare providers in the United States. Sharp Focus features
exclusive single-screen access to major functions with over 100 user-defined
fields. Built-in interface with Microsoft OfficeTM makes Sharp
Focus user-friendly.
Sharp Focusfor the Net
provides industry-leading Internet capability with a single integrated database
for reporting both phone and Web interactions. It links the contact center to
the client web site to provide round-the-clock access to healthcare resources.
It means additional transactions - additional opportunity without the
corresponding FTEs.
Sharp Focus Clinical Guideline
Protocols are exclusively available in Sharp Focus.
Board certified Cleveland Clinic physicians in a wide range of specialty
areas including: cardiology, gastroenterology, internal medicine, and
pediatrics team with front-line community practitioners to produce the most
comprehensive protocols available. Sharp Focus software is the
engine for The Cleveland Clinic Foundation's award-winning Nurse On Call
program, which has safely triaged more than 6 million calls since 1991.
Find out what ROI you can achieve!
What's the bottom line impact of your contact center?
Would your CEO like to know? How can you expand your financial impact?
