Contact Center Consulting Solution
Maximizing the financial return and organizational benefit for clients
HealthLine Systems' Consulting Group helps clients maximize the financial return and organizational benefit from their contact center investment with detailed, insightful and proven solutions. Solutions include developing an executive vision and strategic goals, defining measurable outcomes, evaluating operations, addressing technical integration, integrating with the web, tailoring client-specific implementation, and measuring outcomes. The Consulting Group's RapidROI™, RapidResults™ and StrategicAdvantage™ solutions have been validated over many years with clients across the country to uncover latent opportunities, generate additional revenue, improve effectiveness, and document return on investment.
A one-hour initial conference call is complimentary. Services are guaranteed. The Consulting Group guarantees that if your contact center consulting project does not identify how to generate or save more than the cost of the engagement; the fee for the engagement is expenses only.
Contact Center Consulting:
RapidROI, RapidResults and StrategicAdvantage
The Contact Center Consulting Group's RapidROI, RapidResults and StrategicAdvantage help clients improve return on investments in their call center, uncover hidden opportunities, generate more revenue and improve outcomes.
- HealthLine Systems' RapidROI is a package of training and consulting services to help you prepare your first contact center results report. It includes Sharp Focus® or EchoAccess™ revenue reconciliation training, the development of a Leadership Summary Report with metrics and format tailored for your organization, a Documented Gross Revenue Report and a Net Contribution Statement.
- RapidROI strengthens your credibility with finance, and coaches you throughout the process to achieve your organization's tailored, trustworthy contact center results report.
- Investment: $8k plus expenses
Download: View Plan data sheet "Rapid ROI"
- HealthLine Systems' RapidResults plan is a proven solution to quickly refocus contact center actions to infuse revenue and/or reduce cost. RapidResults includes an onsite visit with partnered dialogue followed by a written plan detailing actions to realign priorities, including result report metrics, an implementation sequence, and a "stop-doing" list.
Investment: $10k plus expenses.
Download: View a snapshot example plan "Rapid Results Plan for Y"
Download: View Plan data sheet "Contact Center RapidResults"
- Our most comprehensive plan will provide you with a tailored solution for serious results. It will align your call center with the driving priorities of senior leadership. It will craft the most powerful actions for intentional execution and documented results.
- StrategicAdvantage enables clients to deliver improved performance such as earning greater return on investment, avoiding call center pitfalls, increasing volume for profitable services, managing increasing volume without necessarily adding staff and/or showcasing an extreme service experience. The StrategicAdvantage plan is a detailed written plan that includes an onsite visit, critical success factors, opportunities to improve outcomes, result metrics to measure performance on organization-specific outcome indicators, and a detailed implementation sequence to move the plan into action.
- Investment: Based on scope of project with time and materials tailored by individual client requirements. Typically between $15k and $30k plus expenses.
View a snapshot example plan "Sample StrategicAdvantage Plan for 'X'"
View data sheet "Contact Center StrategicAdvantage"