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EchoAccess Features and Benefits

Streamlining process is always a great idea.

EchoAccess™ is healthcare's first fully web-enabled contact center solution with a web-browser user interface.

EchoAccess provides an integrated point of access whether inbound, outbound, telephone, or website. EchoAccess is an uncommon solution for Uncommon Results. Yours.

Uncommon solutions

• Manage physician and service referral: connect targeted consumers to your physicians - your services
• Streamline class, screenings and event registration with online enrollments and payments
• Facilitate physician- to-physician referral: link regional physicians to your specialists; facilitate transfers; document the financial impact
• Leverage relationships with priority customers: automate communication and manage relationships with "affinity" membership groups (individuals with similar characteristics and individuals with common interests)
• Manage profitable outbound communication: coordinate outbound telemarketing and direct mail with messages targeted to membership groups or individuals
• Capture critical information about your customers with surveys supporting inbound and outbound, telephone and web components of your contact center
• Provide an electronic health information reference library containing information on over 2,200 medical topics and 5,000 medications
• Strengthen physician loyalty: manage contacts and document physician liaison program impact
• Link your call center with your Website: expand the capacity of your contact center without a corresponding increase in staffing costs
• Provide proven triage protocols: conduct nurse-directed symptom-based triage using clinical guideline protocols which have successfully triaged over 5 million calls at the Cleveland Clinic. Direct appropriate utilization by referring calls to the appropriate, cost-effective care site to reduce costly utilization of the Emergency Department for primary care

Uncommon results

• Reduce cost, end duplication, centralize data
• Expand market share, document referrals, admissions
• Integrate physician information from the medical staff office, contact center and website into a single web-based application
• Enable off-site agents, interactive e-commerce, "one click" reporting
• Leverage the Internet to expand reach and volume of your contact center without a corresponding increase in staffing cost
• Showcase your brand: using the contact center as a central point of access, create an intentional positive experience online or on the telephone
• Document ROI with presentation quality charts and graphics to validate impact. What Return on Investment can you achieve?

ROI Calculator

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