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 Complaint
Module
The complaint module allows
the user to track, manage and report on member
complaints and/or grievances including
arbitration activity. The complaint module
provides a vehicle to effectively manage the
complaint process from start to finish, and
provides for regulatory reporting and/or
provider re-credentialing needs.
Data
Exchange
The Data Exchange module
facilitates the importing and exporting of data
to and from other computer systems. This fully
automated functionality supports continuous, as
well as transaction-based, exchanges in an
unlimited number of file layouts in SDF and
delimited ASCII format.
Audit
Trail
The Audit Trail module tracks
access and changes made to data including the
type of change (addition, deletion, or
modification), system user, date/time, and files
and fields that were accessed. The module also
includes the original data and new information
entered in a historical log to ensure data
integrity.
Hands-Free NPDB - Auto
Module
For clients with large
provider databases, the NPDB Auto module
bypasses IQRS to directly connect to the
NPDB/HIPDB via IPT, (ICD Transfer Program).
Through electronic transaction file submission,
the data is formatted to meet the NPDB
requirements, and an electronic query is sent.
The NPDB Auto module retrieves and receives a
complete electronic version of the NPDB report
that is automatically stored in each provider's
record--eliminating manual handling. The base
Echo system provides access to the NPDB and
HIPDB using IQRS submission functionality.
Electronic Attachment (OCR)
Module
The OCR module is designed
for organization with larger provider databases
that need an efficient method to scan and attach
documents that do not include postmaster
(barcode) numbers, such as applications,
licenses or documents. When a document is
returned, the client attaches a numeric label,
enters the number into the provider record, and
scans the document. The OCR module automatically
attaches the scanned image to the provider file
and updates the provider record.
Contract
Module
The
contract module accommodates the vast array of
provider contracting models that exist in both
managed care organizations and health systems
who sponsor managed care plans. The contracts
module allows the user to quickly attach and
track an unlimited number of managed care
contracts to providers and/or provider groups.
It also records multiple fee schedules,
associated addresses, and lines of business. The
contract module also records services and
clients that are included or excluded within the
specific contract.
EchoPSV
EchoPSV
(primary source verification) module accelerates
the credentialing timeline by automatically
connecting and retrieving information from
various websites that offer verification
information. EchoPSV uses HTTPS technology to
securely obtain PSV for acceptance and review by
staff.
EchoConnect
Allows you to
offer an online application through a secure website then
review and download the data electronically--eliminating manual data entry
of provider information.
Geo-coding Validation
Module
The Geo-coding module
automatically validates your provider and
organizations addresses to
ensure data integrity, essential for your access analysis
efforts and provider directories. Addresses that cannot be
validated are flagged automatically for review and correction. The geo-coding
module utilizes geographic data from the
US Census Bureau Tiger files.
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