HealthLine Systems Hot Topics

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DATE	PUBLICATIONS
6/07	HealthLine Systems’ congratulates the Georgetown University Hospital Referral Center on this notable achievement! HealthLine Systems’ Sharp Focus^® client Georgetown University Hospital (GUH) Referral Center celebrates 20 year anniversary, making it one of the longest running healthcare contact centers in the United States. and Vivian Winter, RN, Director of Georgetown University Hospital’s Referral Center is congratulated by Hospital President Dr. Joy Drass on 20 years of success. Dr. Drass commented that: “The financial turnaround at GUH would not have been possible without the dedication and professional skills of the Health care referral staff. They are my secret weapon!” Photo of Vivian Photo of Referral Center Team
2/07	AtlantiCare Vice President appointed to HealthLine Systems national Client Advisory Panel HealthLine Systems, Inc. announces the appointment of Ms. Rene Bunting, Vice President of Marketing for AtlantiCare, to its national Client Advisory Panel for contact center solutions.
1/07	New Sharp Focus case studies! Learn how University of Pennsylvania documents $35 million annually with their Sharp Focus^® contact center How does a Top ‘100 Most Wired’ Health System, Virtua Health apply Sharp Focus for the Net™? Discover Akron General Medical Center’s innovative solution for their Sharp Focus^® contact center to support their strategic plan Learn how SSM Healthcare, the first healthcare organization ever to receive the Malcolm Baldridge National Quality Award, utilized Sharp Focus^® as the foundation for their Teleworking contact center
9/05	Critical Questions to Ask Before You Outsource This article addresses the fundamental question: "How can you know if you should outsource your healthcare contact center?" It identifies five key questions you need to answer to make the best choice.
2/05	How to Improve Your Contact Center's Financial Impact Healthcare organizations that re-examine their contact center philosophy will find that changing the caller experience from transactional to transformational and capitalizing on post-call opportunities will improve patients' satisfaction and revenue.
1/04	Coping with Change Practical solutions for coping with change to improve the quality and impact of call center interactions.
7/03	Hire Attitude - Lessons from Contact Center Leaders Motivation determines what you do. Ability determines what you're capable of doing.
6/03	8 Secrets to ROI in Healthcare Contact Centers Healthcare call centers represent a profound opportunity as the front door to the healthcare enterprise and a critical part of the marketer's strategic arsenal.
4/03	The Real Reason Heathcare Marketing Executives Are on the Payroll Healthcare marketing executives are on the payroll for one purpose. That purpose demands a higher standard of practice and intentional action to nurture relationships and to make it easier to do business with your organization.
3/03	10 Secrets for Extreme Service in Healthcare Contact Centers From a roundtable discussion of call center leaders at the 2002 Physician Referral Update Conference. Facilitated and edited by Richard D. Stier, MBA

DATE	PRESS RELEASES
6/22/07	HealthLine Systems’ 2007 Client Recognition Award honors Tenet Healthcare Call Center HealthLine Systems, Inc. is pleased to announce that its national contact center Client Advisory Panel has selected Tenet Healthcare Call Center of Tenet Healthcare Corporation as the 2007 recipient of the Client Recognition Award.
7/05/05	HealthLine Systems expands services for clients CEO Dan Littrell announced leadership changes that expand resources for clients, underscoring HealthLine's vision of unparalleled client service with industry-leading technology.
7/01/05	HealthLine Systems recognizes Emory Healthcare with 2005 Client Recognition Award The Client Recognition Award recognizes tangible contribution to a health care organization through the use of Sharp Focus healthcare contact center software and Internet solution.
02/16/05	Robert Jaeger appointed to HealthLine Systems' Client Advisory Panel HealthLine Systems, Inc. announces the appointment of Mr. Robert Jaeger of SSM Healthcare to its contact center solutions client advisory panel.

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