Cost (includes reception, materials, breakfasts, Tuesday night dinner)

Non-Client Conference Tuition
$595 Tuition Fee
$395 for additional registrant from your organization

HealthLine Client Conference Tuition 
$395 Tuition fee
$355 Additional Registrant

Premium Support Clients
One Complimentary Registration
$315 Each Additional Registrant

Location
Hyatt Regency Aventine
3777 La Jolla Village Drive
San Diego, California 92122 
Tel: (858) 552 1234
Click here for hotel web page

Please mention HealthLine Systems Leadership Summit to get $199/night room rate.

Schedule

Monday, March 8
5:30-7:00 Welcome Reception in Hyatt restaurant, Michaels Lounge
(drinks and appetizers)

Tuesday, March 9
7:30-5:00 Sessions (12 - 1:30 lunch on your own)
6:30 Dinner in Downtown San Diego

Wednesday, March 10
7:30-12 Session

Questions? Call Rick at 800 733-8737 x7265 
or email rstier@healthlinesystems.com

Uncommon Mission
Engage participants with healthcare contact center-specific stretch content in a participative environment of interactive learning unlike any other.

Uncommon Purpose
The Purpose of the Leadership Summit is to provider tools and resources you need to mobilize your team to move your contact center from ordinary to extraordinary and document it on the bottom line.

Uncommon Approach

• Call Center managers teamed with their executive champions

• Let's talk in advance! We'll call you to understand challenges you'd like to address "tackle two tough troubles"

• Your personal learning guide! Your own printed workbook with examples, your notes, thoughts, and ideas

• Your personal action plan! Your own printed journal to build your plan to address your challenges

• Your personal copy of the book! "Discover the Leader Within You" by best selling author Dr. John C. Maxwell

• Interactive exercises to apply shared learning

• Informal discussion and networking

Uncommon Content
The opportunity for the summit to address your most pressing challenge--When you register, we'll ask for you to identify your toughest challenge that you'd like addressed!

Developing the Leader Within You
Leadership has little to do with title or position, but rather, with your ability to influence. Success comes not in achieving a title, but in influencing others to accomplish great things.

How can you apply the principles of the 5 levels of leadership directly to your contact center?

Leadership Challenge
. One of the best-selling leadership books of all time 
. Based on 20 years of research
. Considered 'the most trusted source' on becoming a better leader'

How you can leverage this research to personally benefit you and your contact center team?

Good to Great
Start with 1,435 good companies. Examine their performance over 40 years. Find the 11 companies that became great. 

How you can apply the secrets of the companies that became great directly to your contact center?

Developing the Leader Within You
Move beyond your current level of leadership to a greater degree of influence, success and accomplishment.

Your personal Maximum Action Plan allows you to customize your action steps for your organization, your priorities.

Uncommon Benefits
For the Chief Marketing Office/Executive Champion- move your contact center from a cost center to a profit center - from ordinary service provider to extraordinary contributor to your key priorities.

For the Contact Center Leader - build on your experience to transition your contact center from a cost center to a profit center - to make an extraordinary contribution to your organization's key priorities - with your executive champion.

• Upon which two essential actions does your job depend?

• What is the number one limiter of your contact center team? 

• Tackle two tough troubles in your contact center. Leave with action steps

• Learn how to energize your team toward aggressive-perhaps never seen before-action toward your priorities

• Who are your most valuable players? When should you lead, coach, replace?

• How can your contact center make an ROI impact on the bottom line? 

• What are six secrets to sustained financial performance for your contact center? 

• Out of 5 levels, where are you as a leader? Escalate your ability to influence in your organization