Automated Referral to Physicians and Services
Enables you to quickly and easily match consumers with the physicians and services that best meet their individual needs.

Referral - The Referral module of Sharp Focus enables you to quickly and easily match consumers with the physicians and services that best meet their healthcare needs. Designed to provide a unified, service-oriented referral center, the Referral module is a one-call-does-it-all healthcare information resource. Use the Sharp Focus Referral module to attract, service, follow up, and satisfy new customers. Develop both inbound and outbound marketing as the cornerstone of your institution's database marketing strategy.

Consult/Physician-to-Physician Referrals - The Consult module of Sharp Focus captures and channels physician-to-physician consultation and referrals to your institution's medical staff specialists. Created to quickly and effortlessly assist physician-to-physician contacts, the Consult module enables primary care physicians to locate and consult a specialist to make an accurate and knowledgeable patient referral. Designed for specialty and acute care institutions, the Consult module adds physician-to-physician consultation services to your unified, service-oriented referral center.

Telephone Triage Based Primary Care Assessment
Physician-authored adult and pediatric protocols are designed for screening--not diagnosis.  They provide an online mechanism to determine appropriate levels of care.

Clinical Protocol/Triage - Designed by The Cleveland Clinic Foundation, the Protocol module of Sharp Focus is a primary care assessment tool.  A program used by your registered nurses to triage symptom-based complaints, provide health information, education and prevention, manage chronic diseases, and supply provider and healthcare referrals. The system gives you local control over demand management for your health plan members. The Clinical Protocol module is designed for screening--not diagnosis.  It provides an online mechanism for nurses to determine appropriate levels of care.

Education, Prevention and Disease Management
Online health information provides topics and prescription drug references at your fingertips. All materials can be printed and sent via facsimile or mail for reinforcement.

ClinicalAdvisor - ClinicalAdvisor provides online health information on medical topics and medications. ClinicalAdvisor furnishes up-to-date and comprehensive information for healthcare organizations to deliver to their consumer. It is a powerful addition to any health information and referral service.

CareAdvisor - When it comes to patient and consumer satisfaction, readily available health information that is easily accessible, sets you apart from your competitors. The CareAdvisor Audio Health Information System module empowers patients and managed care members to make informed healthcare decisions by providing immediate access to information they need via telephone, interactive voice response (IVR) technology, and on the Web through MP3 audio and text. With over 540 prerecorded topics and fax-back features, the CareAdvisor system allows your nurses to "off-load" health information calls to focus on those which may be life threatening.

Member Management
Our Member Management module includes benefits counseling, employer relationship tracking, health referrals and screening.

Membership - The Membership module of Sharp Focus precisely identifies, segments, targets, and nurtures your "best" customers and prospects. Converting prospects into loyal, long-term consumers of your institution's services through a personalized membership program is a winning patient acquisition and retention strategy. Affinity membership -- grouping of individuals with similar characteristics -- effectively creates a "Buying Profile" on select groups of consumers and uses that profile to cross-sell services. Success hinges on building and nurturing long-term customer relationships for maximum return-on-investment.

Health Risk Appraisals
Includes fully customizable appraisals to evaluate consumer risk factors, or conduct online surveys.

Survey - The Survey module provides unmatched flexibility to develop and track any survey or assessment your institution wishes to administer. Addressing the two primary components of survey methodology, the Survey module automates the processes of data collection and results analysis. Use the Sharp Focus Survey module to identify and acquire new patients based on their health concerns. Retain these and other patients by assessing and understanding customer perceptions of the quality of your institution's services.