Sharp Focus for the Net harnesses the power of the Internet for healthcare contact centers. Sharp Focus for the Net links the Sharp Focus contact center with the organization's website, so clients can offer 24-hour, 7-day a week online access to physicians, services, events, and health information. With Sharp Focus for the Net clients can:

• Empower patients and plan members visiting the organization's  website: they can search physician and provider directories; request referrals; scan healthcare services, education and screening offerings; request enrollment; complete satisfaction surveys and health risk assessment profiles; listen to hundreds of health information topics; and use the integrated "request a callback" feature for personal dialogue with a call center agent
  
  
• Reduce costs per transaction with an online physician and service referral: a web-based self-service transaction typically saves $5 to $7 over a labor-intensive agent assisted call

• Expand transaction volume without a corresponding increase in FTEs:
  Sharp Focus for the Net allows clients to do more without the requirement of hiring additional staff
   
• Leverage one powerful access portal linking phone and website: offer self-service physician referral; online program service directory; web-based event finder and registration; real time class enrollment; online surveys and assessments; and access to over 540 health information topics online and in audio format

• Document ROI from both phone and website transactions: benefit from having a single database which links with the Sharp Focus reporting tool to document ROI

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