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Sharp Focus is comprehensive contact center
software, which provides website and telephone access to healthcare resources
tailored by the individual. Examples of both non-clinical and clinical
services include:
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Physician and service referral:
connect targeted consumers to your physicians; your services
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Events, screenings, class registration:
streamline registration; provide online payment
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Membership management:
enjoy real-time databases for women; seniors
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Demand management: refer to the clinically appropriate, cost-effective
site of care; reduce ER as primary care site
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Outbound call management: talk with newcomers; discharged patients;
confirm appointments for high-margin services with high no-show rates
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Physician-to-physician referral: link regional physicians to your
specialists; facilitate transfers; document the value of referred patients
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Disease management: facilitate support for chronic conditions such as
congestive heart failure, diabetes, asthma and more; reduce readmission
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Symptom-based clinical triage: conduct nurse-directed primary care
assessment and referral using world-class clinical guideline protocols
developed by The Cleveland Clinic Foundation
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Provide after-hours triage as an extension of physician practices when offices
are closed: assure a resource for your physicians' patients when the
doctor is out of the office; allow your valued physicians to get more sleep!
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Enhance Patient Advocacy
