Sharp Focus is comprehensive call center software, which provides website and telephone access to healthcare resources tailored by the  individual. Examples of both non-clinical and clinical services include:

• Physician and service referral: connect targeted consumers to your physicians; your services
• Demand management: refer to the clinically appropriate, cost-effective site of care; reduce ER as primary care site
  
• Outbound call management: talk with newcomers; discharged patients
  
• Physician-to-physician referral: link primary call physicians to your specialists; facilitate transfers; document the value of referred patients
  
• Disease management: facilitate support for chronic conditions such as congestive heart failure, diabetes, asthma and more; reduce re-admissions
  
• Symptom-based clinical triage: conduct nurse-directed primary care assessment and referral using world-class clinical guideline protocols developed by The Cleveland Clinic Foundation

Sharp Focus modules provide flexibility to tailor the call center to the client's community, mission and budget. The client controls hours of operation, information and staffing.  There isn't a special fee for "branding" or trademarks. The Sharp Focus system is comprised of integrated modules that share member and physician information.

System Modules
Hardware Requirements
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