"Thanks. You've helped us plug a half-million dollar leak in our boat."

"Rick Stier is extremely knowledgeable about healthcare referral system/call centers and the trends in the marketplace. He is sensitive to the operational issues as well as the strategic planning issues. He is comfortable working with and facilitating interaction with various levels of personnel, including the chief executives in the organization."

"RapidResults strategic direction took our contact center to the next level. (The) presentation to our senior management team was invaluable in providing greater context for our role in our organization."

"Thank you for your consistently helpful education in call center excellence."

"Sensitive to the operational issues as well as the strategic planning issues. Comfortable facilitating interaction with various levels of personnel including chief executives."

"HealthLine's RapidResults helped senior leadership see new possibilities for the contact center - and opened the door to consolidated functions for increased efficiencies and even better service. Thank you!"

"What hiring a consulting firm should be-helpful, on target, on budget, and on time."

"He has tremendous perception and insight into the workings of an organization and is able to analyze systems and identify opportunities for improvement. He displays warmth and humor and has exceptional skills in developing a cohesive team with common goals and objectives that will benefit the organization. A pleasure to work with!"

"HealthLine worked rapidly and with focus to help us create a plan for a new call center. Excellent on details. Smart people and a pleasure to know."

"This is incredible work. You hit the nail on the head in terms of understanding our strategic direction. Good stuff. I think it is right on. This plan is helping us be intentional about the future of the call center."

"Market share is up and patient days are up. Our senior leaders now believe that a strategy for access is not optional...[however] our medical center experienced a 5.3 percentage point increase in market share within 12 months of incorporating [your recommended] access strategy into our overall strategic plan."