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Client Testimonials

Clients speak to their successes with our software and/or consulting solutions

"Rick Stier is extremely knowledgeable about healthcare referral system/call centers and the trends in the marketplace. He is sensitive to the operational issues as well as the strategic planning issues. He is comfortable working with and facilitating interaction with various levels of personnel, including the chief executives in the organization."
Vivian Winter, RN, Director of Referral Center
Georgetown University Hospital, Washington, DC

"RapidResults strategic direction took our contact center to the next level. (The) presentation to our senior management team was invaluable in providing greater context for our role in our organization."
Jackie Kozloski, Manager
Albert Einstein Health Network, Philadelphia, PA

"Thank you for your consistently helpful education in call center excellence."
Carole Suddaby, RN, Director
Torrance Memorial Medical Center, Torrance, CA

"HealthLine's RapidResults helped senior leadership see new possibilities for the contact center - and opened the door to consolidated functions for increased efficiencies and even better service. Thank you!"
Mary Hutchinson, RN
Manager Call Center, Deaconess Billing Clinic, Billings, MT

"HealthLine worked rapidly and with focus to help us create a plan for a new call center. Excellent on details. Smart people and a pleasure to know."
Lisa Hillman, Vice President
Anne Arundel Health System, Annapolis, Maryland

"This is incredible work. You hit the nail on the head in terms of understanding our strategic direction. Good stuff. I think it is right on. This plan is helping us be intentional about the future of the call center."
Mike Graue, Executive Vice President
SSM Healthcare, St. Louis, Missouri

"Market share is up and patient days are up. Our senior leaders now believe that a strategy for access is not optional...[however] our medical center experienced a 5.3 percentage point increase in market share within 12 months of incorporating [your recommended] access strategy into our overall strategic plan."
Terrie Sterling, RN, MBA, Vice President, Nursing
Our Lady of the Lake Regional Medical Center, Baton Rouge, Louisiana

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