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Webinars
HLS Academy
HLS Academy Webinar Series are viewable live or downloadable later as a Powerpoint, PDF or Windows Media file on the product's Help Desk.
HealthLine Systems' webinars are free 60-90 minute learning forums that include topics selected by you with interactive dialogue. They can be held right in your office or conference room, allowing multiple individuals from your organization to participate without travel expense.
The only requirements are an Internet connection, GoToWebinar software (a quick free download) and a telephone or speakerphone.
You may sign up for a webinar for your product on that product's Help Desk. List of webinars here. All webinars are Wednesdays @ 11:00 AM PST unless otherwise noted.
Webinar Schedule
| 2008 Webinars
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| Date
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Webinar Title and Downloads
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| Contact Center Surveys |
| Jan/Feb 2008 |
Please take our Client Survey to give us feedback about Webinar programs and educational resources! Click here to take the survey. |
| Contact Center Webinars |
| Jan/Feb 2008 |
Client survey and client calls |
| April 23, 2008 |
Three Cleveland Clinic secrets revealed! How to improve physician satisfaction, patient satisfaction, and quality of care |
| May 21, 2008 |
Ten Ways Echo™ Can Improve Physician Relations. Discover a powerful resource for you and your physician relations team! |
| September 3, 2008 |
Client Advisory Panel addresses your top five challenges from the client survey |
| October 22, 2008 |
Extreme Service: Five Opportunities for your healthcare call center to benefit the bottom line with repeat business |
| Credentialing Webinars |
| January 30, 2008 |
Paperless Credentialing...A Virtual Tour from the Front Lines
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| March 26, 2008 |
Tips and Tricks to Streamline the Credentialing Process using Echo
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| April 16, 2008 |
Tips & Tricks to Streamline the Credentialing Process using MedicalStaffLine / Quality Edge |
| May 14, 2008 |
The Truth About Online Applications: Client Success Story |
| June 4, 2008 |
Expirables Management using MedicalStaffLine / Quality Edge |
| June 18, 2008 |
Using Data Wizard in Echo |
| Sept 10, 2008 |
The Paperless Medical Staff Office...The Basics |
| Oct 1, 2008 |
The Power of Checklists in Echo |
| Oct 29, 2008 |
Clinical Privileges in MedicalStaffLine / Quality Edge |
| Dec 3, 2008 |
Independent Practitioner Credentialing |
Contact Center Webinars
Client survey and client calls
Jan/Feb 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
No Registration
Three Cleveland Clinic secrets revealed! How to improve physician satisfaction, patient satisfaction, and quality of care
Wednesday, April 23, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Featuring Cleveland Clinic
Registration closed
Ten Ways Echo™ Can Improve Physician Relations. Discover a powerful resource for you and your physician relations team!
Wednesday, May 21, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented byHealthLine Systems staff Rick Stier, Mark Kenny and Andy Allemao
- Expand referrals and utilization
- Increase physician satisfaction, loyalty, and retention
- Build relationships with "heavy hitters" whose referrals are essential to expand your bottom line
Registration closed
Client Advisory Panel addresses your top five challenges from the client survey
Wednesday, September 3, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
- How to link your call center with your website
- How to support physician-to-physician referral / consult
- How to build internal credibility for your call center
- How to manage increased volume with limited staff
- How to apply quality metrics to your call center
Registration closed
Extreme Service: Five Opportunities for your healthcare call center to benefit the bottom line with repeat business
Wednesday, October 22, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented with Sharp HealthCare / AtlantiCare / Lehigh Valley Health Network
- Discover five opportunities with proven impact with examples from leading providers of distinctive patient experiences
- Identify specific highly desired contact center behaviors which participants can take action to initiate now
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Credentialing Webinars
Paperless Credentialing...A Virtual Tour from the Front Lines
Wednesday, January 30, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Meg Terry, Senior Vice President, HealthLine Systems
- start to finish, how to go 'paper-less'
- "hands-free" tools to automate processes
- the power of electronic image management
- measurement statistics to monitor the process
Registration Closed
Tips and Tricks to Streamline the Credentialing Process using Echo
Wednesday, March 26, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Lisa Rothmuller, Director of Echo Product Solutions, HealthLine Systems
- System settings for credentialing automation
- User settings for efficient data entry
- Email, fax, and electronic automation tools
- Techniques for faster, on-time reporting
- Uses of scanning in credentialing processes
- Efficient processing of returned verifications
Registration closed
Tips and Tricks to Streamline the Credentialing Process using MedicalStaffLine / Quality Edge
Wednesday, April 16, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Lisa Rothmuller, Director of Echo Product Solutions, HealthLine Systems
- Agenda TBD
Registration closed
The Truth About Online Applications: Client Success Story
Wednesday, May 14, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Lisa Rothmuller, Director of Echo Product Solutions, HealthLine Systems
- What were the deciding factors to going with an online application
- What changes in processes were necessary to support this activity
- How did various clients implement their online applications
- Physicians acceptance, mixed reviews
- What were the success and challenges they faced using a new application tool
- What is the “next generation” in online applications?
Registration closed
Expirables Management using MedicalStaffLine / Quality Edge
Wednesday, June 4, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Kevin Childers, Echo Product Solutions Specialist, HealthLine Systems
- Understanding organizational needs related to expirables
- Principles of expirables reporting
- Basic expirables reporting
- Why automation is important
- How to automate expirables
Registration closed
Using Data Wizard in Echo
Wednesday, June 18, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Kevin Childers, Director of Echo Product Solutions, HealthLine Systems
- Purpose of Data Wizard Reports
- Basics of Data Wizard Reports
- Basics of Pivot Tables in Microsoft Excel
- Simple macros in Microsoft Excel
- Automating Data Wizard Reports
Registration closed
The Paperless Medical Staff Office...The Basics
Wednesday, September 10, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Meg Terry, Senior Vice President, HealthLine Systems
- The critical aspects to go to a paperless operation
- The key questions you will need to ask and answer to ensure your success
- The regulatory implications of a paperless credentialing process
Registration Closed
The Power of Checklists in Echo
Wednesday, October 1, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Kevin Childers, Echo Product Solutions Specialist, HealthLine Systems
- Understand Checklist versatility Types, Purposes
- Understand various ways to use checklists in Echo
- Learn how to create and update checklists in Echo
- Learn how to effectively report checklist information
Clinical Privileges in MedicalStaffLine / Quality Edge
Wednesday, October 29, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Kevin Childers, Echo Product Solutions Specialist, HealthLine Systems
- Discuss the advantages ofcreating MSLW forms vs paper forms
- Learn how to create and manage privilege forms in MSLW
- Learn how to enter provider privilege information
- Effectively report clinical privilege information
Independent Practitioner Credentialing
Wednesday, December 3, 2008
11:00 a.m. Pacific / 2:00 p.m. Eastern
Presented by Lisa Rothmuller, Director of Echo Product Solutions, HealthLine Systems
- Defining Independent Practitioners – which ones should be credentialed through the Medical Staff Office
- Privileging the Independent Practitioner
- Sponsors and Supervising Physicians for Independent Practitioners
- OPPE and the Independent Practitioner
- FPPE and the Independent Practitioner
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