All the latest news here.
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What's New Press Releases |
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Title and Detail |
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7/16/08 |
HealthLine Systems’ 2008 national Client Recognition Award recognizes University
of Mississippi Health Care with honorable mention |
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University of Mississippi Health Care is recognized by the HealthLine Systems’ Client
Advisory Panel for 2008 with honorable mention. This distinction recognizes contribution
to a health care organization utilizing HealthLine Systems’ contact center software
solutions Sharp Focus® and EchoAccess™. Criteria for selection include measurable
financial impact, interventions that are clearly related to the software, and applicability
for other contact centers to raise the standard of practice for the industry...More
CLIENT RECOG08 HON MENTION PRESS RELEASE.DOC |
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7/15/08 |
HealthLine Systems’ 2008 national Client Recognition Award honors BJC HealthCare Call Center
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HealthLine Systems, Inc. is pleased to announce that its contact center Client Advisory Panel has selected BJC HealthCare Call Center as the 2008 recipient of the national Client Recognition Award. This distinction recognizes contribution to a health care organization utilizing HealthLine Systems’ contact center software solutions Sharp Focus® and EchoAccess™. Criteria for selection include:
Measurable financial impact,
Interventions clearly related to the software, and
Lessons learned to raise the standard of practice for the industry...More
CLIENT RECOG08 PRESS RELEASE.DOC
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6/20/08 |
CredentialsOnLine™ : CVO Making the Mark. CredentialsOnLine is
fully certified by NCQA for 10 out of 10 verification services |
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For Immediate Release
News from HealthLine Systems™, Inc.
May 31, 2008
CONTACT: Dave Clark, COO
800/733-8737
SAN DIEGO, CA – May 31, 2008, CredentialsOnLine announced today that they have received certification in 10 out of 10 verification services from the National Committee for Quality Assurance (NCQA). The NCQA is an independent, non-profit organization that certifies credentials verification organizations and accredits managed care organizations.
NCQA certification is a substitute for health plan oversight of a CVO’s structure and performance in verifying provider credentials. There are two major components to the CVO Certification Survey:
- Determination of compliance credentials files to determine compliance with NCQA’s MCO credentialing standards
- An audit of completed credentials files to determine compliance with NCQA’s MCO credentialing standards.
Certification is awarded to participating organizations on the basis of individual credentials elements. CredentialsOnLine (COL) was certified for the following 10 out of 10 verification services:
- License to practice
- DEA/CDS Certification
- Medical Board Sanctions
- Education and Training
- Ongoing Monitoring
- Malpractice Claims History
- Medicaid/Medicare Sanctions
- Work History
- Practitioner Application Processing
- CVO Application and Attestation Content
COL has successfully achieved five consecutive NCQA certifications. The first certification was received in January 2000.
HealthLine Systems is a leading provider of healthcare solutions serving more than 1,000 clients nationwide. In 1998, HealthLine established CredentialsOnLine and during the first year of operations, the CVO conducted primary source verification for a medical society with over 10,000 practitioners.
Today, CredentialsOnLine serves hospitals, health systems and managed care organizations nationwide with application processing and primary source verification services for more than 80,000 providers.
CredentialsOnLine utilizes HealthLine’s powerful Echo provider credentialing management system to process its primary source verification activities. Echo is a browser-based software application interfaced with Microsoft's SQL database platform and provides COL clients with secure 24 hour/day access to provider data from internet-accessible computers. The implementation of Echo in CredentialsOnLine with the high efficiency document scanning capability enabled COL to reduce the number of full-time equivalent staff and improve timeliness and accuracy of primary source verification information. The Echo system has also eliminated the need for costly paper files.
"CredentialsOnLine manages credentialing and verification efforts for over 25 different provider types, including physicians, dentists, nurses and independent and dependent practitioners," explains Dave Clark, Chief Operating Officer of CredentialsOnLine. "We are pleased that in addition to assisting organizations in meeting regulatory due diligence standards and streamlining the credentialing process, we also meet NCQA’s credentialing standards for managed care organizations."
The NCQA is dedicated to assessing and reporting on the quality of managed care plans, managed behavioral healthcare organizations, preferred provider organizations, new health plans, physician organizations, and credentials verification organizations.
The NCQA certification process is a voluntary review process that includes rigorous on-site evaluations conducted by a team of healthcare professionals and certified credentials specialists. The NCQA evaluates data collection and verification operations, audits completed files, reviews policies and procedures, evaluates mechanisms to ensure data integrity and confidentiality, and monitors the process used to continuously improve the services the CVO provides. After the on-site review, a national oversight committee analyzes the team’s findings and determines certification based on the CVO’s compliance with NCQA standards.
To find out more visit the CredentialsOnLine web site at www.credentialsonline.com.
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3/07/08 |
HealthLine Systems and Medkinetics Announce Alliance to Deliver Clinical Privilege
Content |
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San Diego, California/ Franklin, Tennessee - March 7, 2008 Medkinetics, LLC. an
industry leader in providing clinical privilege content and HealthLine
Systems, Inc. a leader in credentialing and provider data management
software solutions announced an exclusive alliance to deliver Medkinetics Clinical
Privileges in HealthLine's Echo software solution.
"We are extremely pleased to be able to offer our clients finger tip access to cutting
edge clinical privilege content" said David W. Clark, COO of HealthLine
Systems. "Our alliance with Medkinetics unites two industry leaders
to deliver proven privilege information in our web-based credentialing software,
Echo. Now our clients can quickly respond to privilege requests
with proven, tested content."...
 Download the PDF
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1/07/08 |
HealthLine Systems and GetProof Merge -- Credentialing Software Industry Leaders
Unite |
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San Diego, California - January 1, 2008 -- HealthLine
Systems, Inc., a leading
provider of healthcare software solutions announced today that it has completed
a merger with GetProof® of Springville, UT. Under the terms of the agreement, GetProof
will become a division of HealthLine.
The merger of GetProofand HealthLine Systems
unites two of the industries long standing credentialing software vendors. Commenting
on the acquisition, Chief Executive Officer of HealthLine Systems Dan E. Littrell
said, "GetProof is widely respected as an industry pioneer and for their commitment
to their client base. This acquisition provides HealthLine with new opportunities
to offer Echo, our web-based credentialing system to many organizations while supporting
the GetProof clients. We look forward to building upon the tradition of excellence
that GetProof has set."
Download the PDF |
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10/30/07 |
Inside Job -- When it comes to patient information, the importance of maintaining proper data security can never be overestimated - by Michelle Grey |
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...To Johnston, maintaining the security of hospital data is a two-pronged approach, comprised of credentialing and authentication. Every hospital should have a credentialing office, where people manually and electronically check employee credentials, such as university degrees and diplomas for physicians. Tenet Health
uses a credentialing software application called Echo, provided by HealthLine Systems, Inc., San Diego. "We do all our research in-house, but we use the Echo application to record credentials. Ultimately, there's no way of circumventing the manual process of having a staff member check to see if a physician has the appropriate degree," he explains...More
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7/20/07 |
More than 50 HealthLine Systems' Clients Ranked "America's Best Hospitals" U.S News
and World Report's 2007 Best Hospital Rankings and "Honor Roll" List Released |
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More than 50 HealthLine Systems' Clients Ranked "America's Best Hospitals" U.S News
and World Report's 2007 Best Hospital Rankings and "Honor Roll" List Released July
20, 2007, San Diego, CA - Four of the top 17 hospitals listed in the 2007 U.S. News
and World Report's "Honor Roll" use one or more software systems developed by HealthLine
Systems. Of the top 173 medical centers ranked in this year's "America's Best Hospital"
survey, 53 use HealthLine's software...More
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6/22/07 |
HealthLine Systems' 2007 Client Recognition Award honors Tenet Healthcare Call Center |
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HealthLine
Systems, Inc. is pleased to announce that its national contact center Client Advisory Panel has selected Tenet Healthcare Call Center of Tenet Healthcare
Corporation as the 2007 recipient of the Client Recognition Award.
Photos: Photo of Dan
with Vicki. Photo of Dave with Vicki. Photo of Rick with Vicki.
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2/2/07 |
HealthLine Systems featured in AnswerStat magazine |
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HealthLine Systems and several of our contact center clients are featured in the
current issue of AnswerStat magazine...
Download the PDF
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1/15/07 |
AtlantiCare Vice President appointed to HealthLine Systems' national Client Advisory
Panel |
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HealthLine Systems, Inc. announces the appointment of Ms. Rene Bunting, Vice President
of Marketing for AtlantiCare,
to its national Client Advisory Panel for contact
center solutions...More
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1/10/07 |
HealthLine Systems' Acquires MEDSTAFF |
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HealthLine Systems, Inc. announced today that
it has completed the acquisition of MEDSTAFF®, a premier credentialing software
solution developed by Health Planning Consultants of Oakland CA...More
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8/14/06 |
50 HealthLine Systems' Clients Ranked "America's Best Hospitals" |
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Three of the top 14 hospitals listed in the 2006 U.S. News and World Report's "Honor
Roll" use one or more software systems developed by HealthLine
Systems. Of the top 176 medical centers ranked in this year's "America's Best Hospital"
survey, 50 use HealthLine's software...More
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7/20/06 |
HealthLine Systems has selected Georgetown University Hospital as the 2006 winner
of the prestigious Client Recognition Award |
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This award recognizes contribution to a health care organization through the use
of Sharp Focus® or EchoAccess™ healthcare contact
center software...More |
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5/31/06 |
CredentialsOnLine is fully certified by NCQA for 10 out of 10 verification services |
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CredentialsOnLine announced today that they have received
certification in 10 out of 10 verification services from the National Committee
for Quality Assurance (NCQA)...More
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4/26/06 |
HealthLine Systems announced the formation of a client advisory panel |
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This panel will guide Echo credentialing and provider data management
product development, marketing and education...More |
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4/20/06 |
New Peer Review Module in the Echo Credentialing Software Suite |
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HealthLine Systems is pleased to announce the
development of a new module to support Peer Review activities in Echo.
The module was previewed via a web conference on Wednesday, April 12th and attendees
indicated that the module would support many of their peer review processes. The
module will be available with the release of Version 3.5 later this spring...More |
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10/24/05 |
HealthLine Systems celebrates 20 years of innovation with the release of ground-breaking
new solution |
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HealthLine Systems™, Inc. (HLS) announced the
20th anniversary of their incorporation today in San Diego, California. In conjunction
with a yearlong celebration, HLS announced the release of EchoAccess™,
the industry's first web-based contact center software solution...More
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Date |
Hot Topic Press Releases |
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6/22/07 |
HealthLine Systems’ 2007 Client Recognition Award honors Tenet
Healthcare Call Center
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HealthLine Systems, Inc. is pleased to announce that its national contact center
Client Advisory Panel has selected Tenet Healthcare Call Center of Tenet Healthcare
Corporation as the 2007 recipient of the Client Recognition Award.
Download the PDF |
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7/05/05 |
HealthLine Systems expands services for clients |
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CEO Dan Littrell announced leadership changes that expand resources for clients,
underscoring HealthLine's vision of unparalleled client service with industry-leading
technology.
...More
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7/01/05 |
HealthLine Systems recognizes Emory Healthcare with 2005 Client Recognition Award |
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The Client Recognition Award recognizes tangible contribution to a health care organization through the use of Sharp Focus healthcare contact center software and Internet solution.
...More |
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6/29/05 |
HealthLine Systems Expands Services for Clients |
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San Diego, California, June 29, 2005 — HealthLine Systems, Inc. CEO Dan Littrell
announced leadership changes that expand resources for clients, underscoring HealthLine's
vision of unparalleled client service with industry-leading technology. “These advances
will provide our clients with an expanded menu of solutions—new opportunities for
improved outcomes,” said CEO Littrell. “This is one more reason HealthLine clients
achieve uncommon results.”...More |
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2/16/05 |
Robert Jaeger appointed to HealthLine Systems' Client Advisory Panel |
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HealthLine Systems, Inc. announces the appointment of Mr. Robert Jaeger of SSM Healthcare to its contact center solutions client advisory panel.
Download this Press Release
...More
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2/07/05 |
How to Improve Your Contact Center’s Financial Impact |
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Anyone who has shopped online at Amazon® knows that selecting one book
typically leads to a message about additional books that might interest the shopper.
In healthcare, contact centers are learning to use the same principles
Download the pdf
...More |
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Date |
Hot Topics Publications |
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6/07 |
HealthLine Systems’ congratulates the Georgetown
University Hospital Referral Center on two notable achievements! |
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HealthLine Systems’
Sharp Focus® client Georgetown University Hospital
(GUH) Referral Center celebrates 20 year anniversary, making it
one of the longest running healthcare contact centers in the United States.
and
Vivian Winter, RN, Director of Georgetown University
Hospital’s Referral Center is congratulated by Hospital President Dr. Joy
Drass on 20 years of success. Dr. Drass commented that: “The financial turnaround
at GUH would not have been possible without the dedication and professional skills
of the Health care referral staff. They are my secret weapon!”
Photo: Vivian Winter
Photo: Referral Center Team |
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2/07 |
AtlantiCare Vice President appointed to HealthLine Systems' national Client Advisory Panel
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HealthLine Systems, Inc. announces the appointment of Ms. Rene Bunting, Vice President
of Marketing for AtlantiCare, to its national Client Advisory Panel for contact
center solutions.
...More |
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1/07 |
New Sharp Focus® case studies! |
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9/05 |
Article: Critical Questions to Ask Before You Outsource |
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This article addresses the fundamental question: "How can you know if you should
outsource your healthcare contact center?" It identifies five key questions you
need to answer to make the best choice. Email your request for
this article to
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A recent article in AnswerStat magazine addressed the question of "To Outsource or Not to Outsource" by providing rules for successful outsourcing and opportunities to maximize your outsource partnership. This article addresses the fundamental question: "How can you know if you should outsource your healthcare contact center?" It identifies five key questions you need to answer to make the best choice.
Your biggest threat is not making a thoughtful evaluation, an intentional decision tailored for your organization's specific objectives and requirements. Your decision to own or to outsource your contact center has a profound impact on your organization's effectiveness, on your organization's bottom line. Avoid the loss of ROI, of competitive advantage...and perhaps of your career options.
Download the PDF
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2/05 |
How to Improve Your Contact Center's Financial Impact |
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Healthcare organizations that re-examine their contact center philosophy will find
that changing the caller experience from transactional to transformational and capitalizing
on post-call opportunities will improve patients' satisfaction and revenue.
More...
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1/04 |
Article: Coping with Change |
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Practical solutions for coping with change to improve the quality and impact of
call center interactions.
Download the PDF |
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7/03 |
Article: Hire Att!tude - Lessons from Contact Center Leaders |
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Motivation determines what you do. Ability determines what you're capable of doing.
Download the PDF |
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6/03 |
Article: 8 Secrets to ROI in Healthcare Contact Centers |
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8 Secrets to ROI in Healthcare Contact Centers
Healthcare call centers represent a profound opportunity as the front door to the
healthcare enterprise and a critical part of the marketer's strategic arsenal. |
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4/03 |
The Real Reason Heathcare Marketing Executives Are on the Payroll
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Healthcare marketing executives are on the payroll for one purpose. That purpose
demands a higher standard of practice and intentional action to nurture relationships
and to make it easier to do business with your organization.
More... |
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3/03 |
10 Secrets for Extreme Service in Healthcare Contact Centers
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From a roundtable discussion of call center leaders at the 2002 Physician Referral
Update Conference. Facilitated and edited by Richard D. Stier, MBA
Download the PDF |